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Chraxvlexhroz ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit chraxvlexhroz.world or engage with our floral arrangement services. By using our website or services, you consent to the practices described in this policy.
We collect information necessary to provide exceptional floral services and maintain meaningful customer relationships. The information we gather falls into several categories:
Contact Information: When you place an order, request a consultation, or contact us through our website, we collect your name, email address, phone number, and mailing address. This information enables us to process orders, coordinate deliveries, and respond to inquiries.
Delivery Information: For flower deliveries, we collect recipient names, delivery addresses, phone numbers, and any special delivery instructions you provide. This ensures accurate and timely delivery of arrangements to intended recipients.
Order Details: We maintain records of your order history, including selected arrangements, customization preferences, occasion types, dates, and pricing. This helps us provide personalized service and understand your floral preferences for future orders.
Payment Information: When you make a purchase, we collect payment card details or other financial information necessary to process transactions. Payment processing occurs through secure third-party payment processors who maintain their own privacy practices.
Communication Records: We retain correspondence including emails, phone call notes, and consultation discussions to provide continuity in service and resolve any issues effectively.
Website Usage Data: Our website automatically collects technical information including IP addresses, browser types, device information, pages visited, time spent on pages, and referring websites. This data helps us improve website functionality and user experience.
The personal information we collect serves specific, legitimate purposes related to providing floral services:
Order Fulfillment: Processing your orders, creating custom arrangements according to your specifications, coordinating delivery logistics, and ensuring flowers reach recipients in optimal condition.
Communication: Sending order confirmations, delivery notifications, responding to inquiries, providing customer support, and sharing care instructions for your arrangements.
Service Improvement: Analyzing customer preferences and order patterns to enhance our product offerings, refine our design approach, and optimize service delivery.
Personalization: Remembering your preferences, suggesting arrangements suited to your taste, and providing tailored recommendations for occasions and events.
Marketing Communications: With your explicit consent, sending newsletters, seasonal promotions, and information about new collections. You may opt out of marketing communications at any time.
Legal Compliance: Meeting legal obligations, resolving disputes, enforcing our terms of service, and protecting against fraudulent or illegal activity.
Website Optimization: Understanding how visitors navigate our website, identifying technical issues, and improving overall user experience through data-driven design decisions.
We share your personal information only when necessary to provide services or as required by law. We do not sell your personal data to third parties. Information may be shared in the following circumstances:
Delivery Partners: We share recipient information with delivery personnel and courier services to ensure successful delivery of arrangements. These partners are contractually obligated to protect customer information.
Payment Processors: Financial information is shared with payment processing companies to complete transactions securely. These processors maintain compliance with payment card industry standards.
Service Providers: We work with third-party service providers who assist with website hosting, email communications, analytics, and business operations. These providers access personal information only as necessary to perform their functions and are bound by confidentiality obligations.
Legal Requirements: We may disclose information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred to the acquiring entity, subject to notification and continued protection under this privacy policy.
We implement technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure Socket Layer (SSL) encryption for data transmission between your browser and our website. Restricted access to personal information, limited to employees and contractors who require access to perform their job functions. Regular security assessments and updates to address emerging vulnerabilities. Secure storage systems with backup protocols to prevent data loss. Staff training on privacy practices and data handling procedures.
While we strive to protect your information using industry-standard practices, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security but remain committed to maintaining robust protective measures.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on information type:
Order Information: Maintained for seven years to comply with financial record-keeping requirements and provide order history for returning customers.
Communication Records: Retained for three years to maintain service continuity and resolve potential disputes.
Marketing Data: Kept until you request removal from our mailing list or marketing database.
Website Analytics: Aggregated and anonymized after initial collection periods for long-term trend analysis.
Upon expiration of retention periods, we securely delete or anonymize personal information to prevent unauthorized access or use.
You maintain certain rights regarding your personal information, varying by jurisdiction but generally including:
Access: Request confirmation of what personal information we hold about you and obtain copies of that information.
Correction: Request correction of inaccurate or incomplete personal information in our records.
Deletion: Request deletion of your personal information, subject to legal obligations requiring retention.
Restriction: Request limitation on how we process your personal information in certain circumstances.
Objection: Object to processing of your personal information for marketing purposes or other legitimate interests.
Data Portability: Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Withdrawal of Consent: Withdraw previously granted consent for data processing, though this may affect our ability to provide certain services.
To exercise these rights, contact us using the information provided at the end of this policy. We will respond to requests within legally required timeframes.
Our website uses cookies and similar tracking technologies to enhance functionality and user experience. For detailed information about our cookie practices, please review our Cookies Policy. You can manage cookie preferences through your browser settings, though disabling cookies may limit website functionality.
Our website may contain links to third-party websites or integrate third-party services (such as Google Maps). We are not responsible for the privacy practices of these external sites and services. We encourage you to review their privacy policies before providing personal information.
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a child should contact us immediately.
With your consent, we may send marketing communications about seasonal collections, special promotions, and floral tips. You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing message or contacting us directly. Opting out of marketing does not affect transactional emails related to your orders.
Chraxvlexhroz operates primarily in Canada and stores data on Canadian servers. If you access our services from outside Canada, your information may be transferred to and processed in Canada, where privacy laws may differ from your jurisdiction. By using our services, you consent to such transfers.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through prominent notice on our website or direct communication to registered users. The "Last updated" date at the top of this policy indicates the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions, concerns, or requests regarding this Privacy Policy or our data practices should be directed to:
Chraxvlexhroz
Privacy Officer
111 Wellington Street
Ottawa, ON, K1A 0A4, Canada
Email: info@chraxvlexhroz.world
Phone: +1-866-599-4001
We are committed to addressing privacy concerns promptly and transparently. We will respond to inquiries within 30 days of receipt.
This Privacy Policy is governed by the laws of Ontario, Canada, and applicable Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Ontario.